TPL Trakker provides solutions to Rescue 1122
TPL Trakkers's Relationship with this leading Emergency Humanitarian Service Provider in Punjab started in 2008; the service provider needed a complete Trakker based solution to effectively monitor the fleet's performance and the optimization of operations.
Challenge
The biggest challenge for Recuse 1122 was to systematically monitor and record the activities of its fleet, to ensure the response time benchmark is achieved in every emergency attended. Live data availability was the reason to rely on manual information received. No track record of actual response time to emergency was possible since the staff lacked nearest vehicle information and best optimized route. This resulted in the increased wait time for patients. It was challenging when trying to achieve the benchmark without knowing which vehicle is ready for emergency, which is currently attending an emergency and which has completed the emergency.
TPL Trakker’s services were acquired to help Rescue 1122 to achieve the service level bench mark, which is customized for Rescue 1122 according to the defined parameters.
Solution
TPL Trakker came up with a solution combining cutting edge technology with real world practically. We provided live data feed dashboard, comprehensive emergency module, redesigned dispatch process, real time location of vehicles, live traffic updates, live location search, nearest available emergency vehicle information and navigation map route to the incident location along with live traffic updates, to help Rescue 1122 catering to the operations of its fleet in the most optimized way.
Results
A tailor made Trakker based solution designed exclusively for the Punjab Emergency Service (Rescue 1122) enabled them to monitor the fleet activities live and track the history of their fleet. The dispatch module supported by Punjab based digital maps helped the staff at Rescue 1122 to perform jobs in one window in a reduced amount of time. Record of emergencies helped Rescue 1122 to investigate and resolve any public complaint of delays in the arrival of a vehicle. The Rescue 1122 management was in a good position to view and analyze the vehicle utilization, its handling by the driver and its consumption of fuel.
To gauge the performance of each driver a “Driver Identification System” along with a review live report of each driver was provided, which helped the Rescue 1122 management to appreciate the performers and to identify resources that required counseling.
TPL Trakker Customized solution
Emergency Module (For Ambulance, Fire brigade, Bikes)
Easy-to-use dispatch software “Go Emergency Dispatch” works with any modern web browser and any operating system. Dispatchers can record incident details, map routes to incidents, capture bikes/ambulances/fire response information, provide directions to driver, view the incident’s physical location online using Google Maps, generate reports and track fleet location in real-time via GPS. (admin and district level).
Digital Mapping
Digital maps of Punjab includes navigation across cities, online submission of GIS queries and responses, street mapping information, POIs, information or navigation, hydrological features and canal information, admin panel for integration of landmarks and emergency locations.
The interactive Map has a built in feature to precisely zoom into level of district i.e Lahore, Sialkot to get specified driving location identification instead of just an address on the map.
High functionality features and benefits – “ TPL Trakker’s solution delivered what we needed, and more. “We use TPL Trakker’s Dispatch Module which has been specially customized for Rescue 1122, for fuel efficiency, driver safety, and, of course, driver location”. The team at TPL Trakker created a custom report for all our emergency fleet assets. It’s pretty impressive that TPL Trakker will work with us for what we need to do,” Management Rescue 1122
High functionality features and benefits – “TPL Trakker’s solution delivered what we needed and more. We use TPL Trakker’s Solution which has been specially customized for Rescue 1122, for cost efficiency, vehicle’s safety and of course real time information about our remote assets. The team at TPL created reports on our given standard parameters which is helping us achieve our service level. It is pretty impressive that TPL Trakker understands what is required of Rescue 1122 and has the capacity to fulfill our needs from Trakker.” Management Rescue 1122