Privacy Policy
Privacy Policy
The pages on this website comply with appropriate/relevant laws and Regulations of the Islamic Republic of Pakistan. We are committed to protecting your privacy during your visits to our Website and recognise our responsibility to keep the personal information you provide to us confidential at all times. We have provided this Privacy Policy to help you understand how we collect, use and protect your information when you call us or visit our websites and when you generally use our products and services.
TPL Trakker Limited (“TPL Trakker”, “we”, “us”, or “our”) is committed to protecting the privacy of every person who uses the TPL Trakker mobile application (the “App”). This policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. By creating an account or using the App, you agree to the practices described here.
We collect only the information needed to deliver our tracking and asset-intelligence services:
- Account & identity information — name, mobile number, email address, and (where required) CNIC or company details provided at registration.
- Vehicle & asset information — vehicle registration details, device/SIM identifiers, and details of any pets or other assets you voluntarily register for tracking through the App.
- Location data — real-time and historical GPS/GNSS location of your vehicle, tracked assets and, where enabled, your device, used for live tracking, navigation, geofencing and trip history.
- Bluetooth & device connectivity data — signals and identifiers exchanged with TPL locator tags and BLE tracking devices you pair with the App.
- Verification data — one-time passwords (OTPs) sent to your registered mobile number for sign-in and authentication. The App detects only the OTP to complete verification and does not access your other messages.
- Device & technical information — device model, operating system, app version, language, crash logs and diagnostic data.
- Usage information — features used, alerts configured and interactions within the App, used to operate and improve the service.
The App requests the permissions below. Each is used strictly for the stated purpose, is requested in context, and can be reviewed or revoked at any time from device settings. Revoking a required permission may disable the related feature.
Permission | Why we request it | Data involved | Status |
Location (Precise & Background) | Real-time tracking and navigation of vehicles and registered assets; geofence alerts, trip history and continuous location updates even when the App is in the background or closed. | GPS/GNSS coordinates, speed and timestamps of the device or tracked asset. | Required for tracking |
Tracking Services | Core tracking experience tailored to both vehicle tracking and pet tracking, including live maps, movement alerts and location history per registered asset. | Asset location, movement events and vehicle/pet profile data. | Required |
Bluetooth & Nearby Devices | Discovering, pairing and communicating with TPL locator tags and BLE tracking devices to read status and location proximity. | Bluetooth device identifiers, signal strength and pairing status. | Needed for locator devices |
SMS (OTP auto – detection) | Automatically detecting the OTP sent to your registered number to complete sign-in, using Android’s SMS Retriever/User Consent API. | Only the OTP is read; the App does not access, read or store your other SMS messages.
| Required for OTP — no SMS permission requested. |
Notifications | Sending alerts such as movement, geofence, low-battery, tamper and service notifications. | Alert content and delivery status. | Optional |
We use the information we collect to:
- Provide, operate and secure vehicle and pet tracking, navigation and connected-device features;
- Authenticate you and protect your account through OTP verification;
- Send alerts, service updates and information you have opted into;
- Diagnose problems, prevent fraud and misuse, and improve App performance;
- Comply with applicable law and lawful requests from competent authorities;
- Improve, maintain and troubleshoot the App and its features.
We do not sell your personal data, and we do not use your location or SMS data for advertising.
We share information only in limited circumstances:
- With your organisation, where the App is provided through a corporate or fleet account;
- With service providers (cloud hosting, mapping providers, SMS gateway providers, analytics service providers) who process data on our behalf under confidentiality obligations;
- Within the TPL group of companies where necessary to deliver the service;
- Where required by law, court order, or a lawful request from a regulatory or law-enforcement authority in Pakistan.
We apply administrative, technical and physical safeguards — including encryption in transit, access controls and monitoring — to protect your information. No system is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data and will notify you and the relevant authorities of any material breach as required by law.
You can, at any time:
- Review, update or correct your account information within the App;
- Grant or revoke Location, Bluetooth, SMS and Notification permissions in device settings;
- Request a copy of your data, or request deletion of your account and associated personal data, subject to legal and contractual retention requirements;
- Contact us with any privacy question or complaint using the details below.
The App is intended for users aged 18 and above and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us and we will delete it.
We may update this policy from time to time. Material changes will be notified in the App or by other reasonable means, and the “Last updated” date will change. Continued use of the App after an update means you accept the revised policy.
For any privacy request or question, contact:
- TPL Trakker Limited, Plot 1-A, Sector 24, Korangi Industrial Area, Korangi, Karachi, Pakistan
- Email: [email protected]
- Phone: [021-111-000-300 and 021-111-875-100
“Services” means the tracking, navigation, connected-device and asset-intelligence features offered through the App. “Device” means any TPL tracker, locator tag or BLE unit associated with your account. “You” means the individual or organisation using the App. “Account” means the user account created to access and use the Services through the App.
You must be at least 18 years old and legally able to enter into a contract. You are responsible for keeping your login credentials and OTPs confidential, and for all activity under your account. Notify us immediately of any unauthorised use. You are responsible for ensuring that the information provided during registration remains accurate and up to date.
The App enables you to track registered vehicles, pets and assets location in real time, view location history, receive alerts, connect Bluetooth locator devices and manage related settings. Some features require an active subscription, a compatible device, network connectivity and the permissions described in the Privacy Policy. We may add, change or withdraw features to improve the Services. Certain Services may vary depending on the type of subscription, compatible tracking device, or technical limitations.
Certain Services are provided on a paid or subscription basis. Applicable fees, billing cycle and renewal terms are presented before purchase. Unless stated otherwise, charges are non-refundable once the billing period has begun. You are responsible for any taxes and for charges from your mobile carrier. TPL Trakker reserves the right to suspend or discontinue paid Services where subscription fees remain unpaid.
You agree not to:
- Use the App to track any person, vehicle or asset without the lawful right or consent to do so;
- Use the Services for any unlawful, harassing or harmful purpose;
- Reverse-engineer, tamper with, or attempt to gain unauthorised access to the App, devices or our systems;
- Interfere with the security or integrity of the Services or other users’ data.
- Share login credentials with any unauthorised person or permit unauthorised access to your account.
You are solely responsible for ensuring your use of tracking features complies with all applicable laws, including obtaining any consent required to track another person or their property.
Accurate tracking depends on correct installation and functioning of Devices, GPS/GNSS coverage, Bluetooth connectivity, mobile-network availability and your device settings. Interruptions in these may affect the availability or accuracy of the Services. The accuracy and availability of the Services may also be affected by battery levels, environmental conditions and third-party telecommunications services.
The App, its content, trademarks and software are owned by TPL Trakker or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the App for its intended purpose. All other rights are reserved.
The Services are provided on an “as is” and “as available” basis. Tracking information is provided for convenience and is not a guarantee of location, recovery, or security, and the App is not a substitute for emergency, security or law-enforcement services. To the maximum extent permitted by law, TPL Trakker is not liable for any indirect, incidental or consequential loss, or for loss arising from device failure, network outage, inaccurate location data, or events beyond our reasonable control. TPL Trakker does not guarantee the recovery of any vehicle, pet or asset, nor does it warrant that tracking information will always be accurate, uninterrupted or available in real time.
We may suspend or terminate your access if you breach these Terms, if required by law, or if necessary to protect the Services or other users. You may stop using the App and close your account at any time. Provisions that by their nature should survive termination (such as intellectual property, disclaimers and governing law) will continue to apply. Termination of your account does not affect any accrued rights or obligations of either party prior to termination.
These Terms are governed by the laws of the Islamic Republic of Pakistan. The courts of Karachi, Sindh, shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.
We may update these Terms from time to time; the “Last updated” date will change and material updates will be notified in the App. For questions about these Terms, contact [email protected].
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